Terms of service

Terms of Service

Effective Date: July 14, 2026

Welcome to VOS. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General

These Terms of Service apply to all visitors, customers, and users of the VOS website. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with any part of these Terms, please do not use our website.

2. Products & Pricing

We strive to ensure that all product descriptions, images, pricing, and availability are accurate. However, errors may occasionally occur.

VOS reserves the right to:

Correct pricing or product description errors.
Modify or discontinue products without notice.
Limit product quantities.
Refuse or cancel orders if an error has occurred.

If payment has already been processed for a cancelled order, a full refund will be issued.

3. Orders

All orders are subject to acceptance and availability.

After placing an order, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of your order. VOS reserves the right to refuse or cancel any order for reasons including, but not limited to:

Product availability.
Incorrect pricing.
Suspected fraud or unauthorized transactions.
Errors in customer information.

4. Payment

Payment is required before orders are processed and shipped.

We accept the payment methods displayed during checkout.

5. Shipping

Estimated shipping times are provided for convenience only and are not guaranteed.

VOS is not responsible for delays caused by shipping carriers, weather, customs, labour disruptions, or other events beyond our reasonable control.

Risk of loss transfers to the customer once the shipment has been delivered to the carrier.

6. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy. By making a purchase, you acknowledge that you have read and accepted that policy.

7. Product Use

Our products are designed for outdoor recreation. Customers are responsible for using products safely and appropriately.

VOS is not responsible for injuries, property damage, or losses resulting from misuse, improper care, modification, or use of our products outside their intended purpose.

8. Intellectual Property

All content on this website—including logos, trademarks, product names, photographs, graphics, videos, text, and designs—is the property of VOS and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission from VOS.

9. Website Use

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with the website's security or functionality.
Upload malicious software or harmful code.
Use automated tools to access or scrape website content without authorization.

10. Limitation of Liability

To the fullest extent permitted by applicable law, VOS shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability for any claim relating to a purchase shall not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.